Shipping policy

Shipping Policy

Paid and free shipping

We offer paid and free shipping on our orders depending on the order.

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Delivery Times

Business days exclude weekends and public holidays.

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Order Processing

• Orders are processed within 1–5 business days of purchase
• Once shipped, you will receive a tracking number via email
• Use your tracking number to follow your order every step of the way

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Tracking Your Order

As soon as your order ships, we'll send you a confirmation email with your tracking information. You can track your package in real time using the link provided.

Please allow 2–3 business days for tracking information to update after shipment.

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Important Notes

• Delivery times are estimates and may vary due to carrier delays, customs processing, or peak seasons
• We are not responsible for delays caused by incorrect shipping addresses — please double-check your details at checkout!
• If your order hasn't arrived within 20 business days, contact us and we'll investigate immediately

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Questions?

Contact us at hello@shopkinloom.com with your:

• Order number
• Possible question or issue

We typically respond within 1-3 days